INQUIRY FORM
on the Interaction of the Embassy Staff with Clients |
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| 1. What administrative level of the Embassy staff did you establish a contact with? |
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Technical staff (employees behind the desk, telephone operators, cashiers, clerks, secretaries, security officers) |
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Expert level (diplomats, experts, inspectors, specialists) |
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Management level |
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| 2. How often do you use the services of this Embassy? |
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Once-twice a year |
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Every month |
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Several times a year |
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Very often |
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| 3. Was it easy to find the competent officials in this Embassy to deal with your case? |
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Yes |
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No, they kept transferring me from one official to another |
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No, it was difficult to find the right office/desk |
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Others............................................................................................................ |
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| 4. Was the necessary assistance rendered to you by the officials in the Embassy for the prompt solution of your problem? |
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Yes, the official was efficient and undertook the necessary action in due time |
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Yes, the official made the necessary clarifications and helped to eliminate
the problems |
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No, the official was too slow and did not pay the necessary attention |
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No, the attitude of the official was definitely impolite and disparaging |
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| 5. Is there corruption in this Embassy in your opinion? |
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Yes, I was already asked for bribe |
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Yes, it was already hinted to me that a “present” would facilitate or expedite the service |
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Yes, I knew in advance that without a “present” I would not get the necessary service in due time |
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I was not asked for bribe because the documents I submitted were according to requirements |
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No, I don’t have such impression |
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| 6. What in your opinion is the cause of corruption? |
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Complicated requirements concerning submission of documents |
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Formal obstacles created by administrative officials |
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Others......................................................................................................... |
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| 7. How would you react, if you witness bribery? |
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I would inform the ambassador of Bulgaria |
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I would inform the Ministry of Foreign Affairs of Bulgaria |
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I would inform the Anti-Corruption Coordination Commission of Bulgaria |
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I would inform the media |
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I would not react |
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| 8. If the answer of the previous question is “I would not react”, please indicate the reasons why: |
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In my opinion there would not be any result |
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It would take up lots of my time |
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I consider that reporting corruption would have negative consequences for me |
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Others ......................................................................................................... |
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| 9. In what capacity do you use the services of the Embassy? |
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Physical person |
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Representative or employee of a legal entity |
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| If you were asked for bribe, please indicate the name and the position of the official, as well as the office he/she works in: |
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| If you wish some concrete measures to be taken for investigating the official indicated by you, please put down your name and mailing address: |
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